Insurance & HSA/FSA

Zenpath does not bill insurance directly; however, some clients may qualify for reimbursement through out-of-network benefits, HSA, or FSA accounts when services are medically recommended.

Detailed receipts and superbills are available upon request. Coverage varies by insurance plan and is not guaranteed. Clients are responsible for confirming eligibility with their insurance provider prior to treatment.

A doctor’s note is not required to receive massage therapy, though it can sometimes be helpful for clients currently in treatment.

Please note that a physician’s note is required by some HSA/FSA plans when seeking reimbursement. We recommend calling your insurance provider for your individual details if you are paying with HSA/FSA funds.

Before your first session, you’ll complete a detailed health intake form, and we’ll spend extra time talking through your medical history, symptoms, and goals for care. Every session is adapted to support your body safely. Doctors are not always familiar with the ways massage is safely adapted for people with a history of cancer. If requested, we are happy to communicate with your care team to answer questions.

Absolutely. Creating comfort for clients who cannot tolerate “traditional” massage positions is one of our specialties.

When booking an Oncology Massage session, treatment often does not take place on a traditional massage table, but wherever the individual feels most comfortable resting — such as their own bed, couch, or armchair.

Sessions can be adapted for pain, fatigue, surgery recovery, medical devices, or mobility limitations using supportive pillows and positioning techniques to keep your body comfortable and supported throughout the session.

Zenpath accepts all major credit and debit cards through our secure online booking system powered by Stripe and Acuity Scheduling.

We also accept:

• HSA/FSA cards

• Apple Pay

• Google Pay

• Tap-to-pay/contactless payment methods

A $50 deposit is due at the time of booking to reserve your appointment, with the remaining balance due after your session.

Detailed receipts and superbills are available upon request for clients seeking possible HSA/FSA or out-of-network reimbursement. To help ensure accurate documentation, we kindly ask that requests for receipts or superbills be made within 30 days of your appointment date. Reimbursement is not guaranteed and is determined solely by your insurance provider or benefits administrator.

No, Zenpath is meant to be a part of your healthcare and tips are politely declined.

We kindly ask for at least 24 hours notice for cancellations or appointment changes. Appointments canceled with less than 24 hours notice will forfeit their $50 deposit.

For clients currently in active cancer treatment or receiving hospice care, we understand that health needs can change unexpectedly. If you need to cancel, please notify us as soon as possible. While payments are non-refundable, we are happy to offer a one-time reschedule without losing your session payment.

We recommend the Society 4 Oncology massage website, which has a “Preferred Practitioners” directory of therapists who have completed oncology certification courses. www.s4om.org